Mr. Mark Perera is an expert in principles and processes of customer needs assessment, quality standards, and customer evaluation. He has professional experiences over 8 years in the fields of customer services, public relations, and the in fields of marketing and administration. He demonstrates strong leadership and training skills with a proven track record of successfully achieving targets and deadlines and he is a professional who is excited to face challenges and overcomes obstacles with confidence.

He has successfully completed a National Diploma in Sales Management from Sri Lanka Institute of Marketing (SLIM) in 2017 – 2018. He has awarded by Customer Services Excellence Award British Council Colombo in 2017 and He has achieved a Certificate in “Train the Trainer” Program British Council – Colombo in 2017. In 2012 He has achieved the Certificate in Vocal and Performance Arts Beats of Heart Academy. He has the core competencies in the fields of Public Relations, Negotiation Skills, Delivery of Training, Strategic Partnership Relations, Business Process Re-engineering, Team Building & Motivation Core Process Development, and Strategic Marketing.

His working experience includes working as a Senior Customer Services Associate at First source Dialog Solutions (Pvt) Ltd. – Sri Lanka back in 2012 to 2014 and his duties included attending to inquiries received via telephone with regards to Dialog corporate mobile connections, recovering the debt outstanding from the customers by providing them with flexible payment plans, Ensuring customer retention through high level of service, Cross-selling/Up-selling Dialog products and services to the existing clientele. Resolving complaints ensuring maximum customer satisfaction while maintaining highest standards of company image and complying with service level standards of the organization.

In 2015 to 2021 He started working as a Customer Service Officer in the British Council of Sri Lanka attending to all kinds of customer enquiries at front-line, via telephone, emails and Facebook with care and professionalism, providing a personalized service to suit the customers’ requirements, guiding and counselling students with regard to UK education opportunities and examinations available, designing and conducting customized training programs to existing and newly recruited staff members with regard to specific products, services and processes of British Council, managing the quality assurance process of the customer services team while making necessary implementations with continuous follow up on the progress of the staff, working as the IETLS partner focal point, assisting the IELTS business partners of British Council with various enquiries that needs urgent attention by providing them with a priority service, developing and re-structuring business processes to facilitate efficiency and productivity of the department, and He fulfilled many more duties as an energetic professional in the field of education.